Advance Diploma In Office Management

Syllabus

Office Management: Introduction to office management, Objectives, maintenance of office records, skills required in office management, process of office management, importance of office record, principles of office layout, staff employed in an office, functions of an office.

Record & Information Management: Meaning of record management, functions of filing, essentials of a good filing system, accounting, tabulating and computing machine, currency note sorting and counting machine, essential capabilities of computer in business.

Advance MS Excel: Introduction, saving, opening and closing workbook, entering and editing data, adding, deleting labeling worksheet, insertion and deletion of rows, creating charts with insert chart, formatting charts in excel.

Reception Management: Front office and its role, room types and tariffs, reservation, handling procedures, rules for incoming calls, rules for outgoing calls, message handling, luggage handling, arrival procedure, departure procedure, situation handling.

Operation Dispatch & Transport Management: Introduction system of working, importance of railways, commission of railways safety, transportation management, freight (Goods) operation, investments for developing transport capacity of Indian railways, parcel operation.

Procurement & Inventory Management: Procurement manuals, Procurement online work request system, Procurement officers, delegation of purchase authority, types of inventories, need for inventory, characteristics of inventory, inventory costs, objectives of inventory management.